Terms & Conditions
Definitions
  • 1.1 "wacaorewards" means the rewards program established by UAE Exchange Center LLC (UAE Exchange) for Gocash Card in accordance with these terms and conditions (Terms and Conditions).
  • 1.2 "wacaorewards Account" means the account reflecting all transactions (“wacaorewards Transaction”) relating to "wacaorewards" for a particular "wacaorewards accountholder” in UAE Exchange records, including earned "wacaorewards points”, adjusted "wacaorewards points”, bonus "wacaorewards" points”, redeemed "wacaorewards points” and expired "wacaorewards points”.
  • 1.3 "wacaorewards Accountholder" means, in relation to each "wacaorewards Relationship”, the customer holding such relationship.
  • 1.4 "wacaorewards Booking Policy" means the booking policy to redeem "wacaorewards points” as published from time to time on the www.wacaoRewards.com website.
  • 1.5 "wacaorewards Points" means the reward points credited/debited to the "wacaorewards Account” as a result of any "wacaorewards Relationship” or "wacaorewards Transaction”.
  • 1.6 "wacaorewards Rewards" has the meaning set out in Clause 6.6.
  • 1.7 "wacaorewards Statement" has the meaning set out in Clause 5.1.
  • 1.8 “you” applies to each and all who apply for and use the Gocash card.
  • 1.9 “we” refers to UAE Exchange Center LLC.
Binding Effect

These Terms and Conditions are applicable to "wacaorewards" and, by becoming a "wacaorewards Accountholder”, you agree to be bound by the Terms and Conditions, as the same may be amended, supplemented, updated, replaced or otherwise varied by UAE Exchange, at its sole discretion, from time to time and you represent and warrant that you are aged above 18 years.

  • 2.1 All determinations to be made under "wacaorewards" shall be made by UAE Exchange, at its absolute discretion and on the basis of UAE Exchange records (UAE Exchange Records), and each such determination shall be final, conclusive and binding on the "wacaorewards Accountholder”, save in the absence of manifest error made known to UAE Exchange by the "wacaorewards Accountholder” in accordance with the time limit set out in Clause 5.2.
  • 2.1.1 UAE Exchange reserves the right, at any time, at its absolute discretion, without notice and without liability whatsoever on its part, to supplement, amend, replace, delete or otherwise vary any of the Terms and Conditions, including the Schedules, as well as the terms and conditions of any other policy referred to in the Terms and Conditions, and to change, vary, modify, terminate or cancel "wacaorewards" or any of its benefits or features, or otherwise do any other act with respect to the whole or any part of "wacaorewards", or to withdraw or change the membership criteria and/or to limit or change the value / validity of "wacaorewards" and/or the manner of redemption on "wacaorewards". By becoming a "wacaorewards Accountholder”, you acknowledge and accept that the mentioned foregoing acts may diminish the redemption value of "wacaorewards Points” already earned and you further agree that you shall not be entitled to claim compensation for any such loss in value.
  • 2.1.2 By becoming a "wacaorewards Accountholder”, you acknowledge and agree that the Terms and Conditions, as well as other information regarding "wacaorewards", are published and may be accessed online at www.wacaorewards.com, and you acknowledge and agree to keep yourself updated with the most up to date and current version.
  • 2.2 In addition to the Terms and Conditions, each "wacaorewards Accountholder” continues to be subject to the General Terms and Conditions of Account Opening and the terms and conditions applicable to the relevant UAE Exchange product which made him/her eligible for participation in "wacaorewards", including without limitation, electronic transaction channels and such other terms and conditions as may be included by UAE Exchange from time to time, which are incorporated by reference herein and copies of which shall be provided to the "wacaorewards Accountholder” upon request.
Membership

Membership in "wacaorewards" is automatic for each UAE Exchange customer holding a "wacaorewards Relationship”, and who is in good standing, and otherwise not in breach of any terms and conditions relating to such "wacaorewards Relationship”.

  • 3.1 Membership qualifies the "wacaorewards Accountholder” to benefit from special offers and promotions which may be provided by UAE Exchange from time to time, provided the "wacaorewards Relationship” is in good standing, and provided there has been satisfactory conduct of the customer’s account. By applying for the membership of “wacaorewards” it shall be deemed that the "wacaorewards Accountholder” agrees to participate in the program; and agrees to receive information and promotions via e-mail, and SMS/MMS or any other medium/manner.
  • 3.2 Membership is also subject to the qualifications and conditions (including annual "wacaorewards Points” accrual limits, if any) as determined by UAE Exchange, at its sole discretion from time to time. UAE Exchange reserves the right, at any time and without notice, to enforce, extend, reduce or reject a validity period on membership.
  • 3.3 Membership on "wacaorewards" is non-transferable.
  • 3.4 Each "wacaorewards" Account is identified by the Customer Registration Number (CRN) as established by UAE Exchange Records.
  • 3.5 UAE Exchange reserves the right, at any time, at its absolute discretion, without notice and without liability whatsoever on its part, to withdraw or discontinue of the "wacaorewards Relationship” or “wacaorewards Rewards Transaction/s” and terminate membership on "wacaorewards" and revoke any accrued "wacaorewards Points”.
  • 3.6 Membership on "wacaorewards" is automatically terminated upon the death, card expiry, bankruptcy, or unsatisfactory conduct of the account or relationship of the "wacaorewards" Relationship holder.
  • 3.7 Upon termination of Membership, all "wacaorewards Points” accrued in the "wacaorewards Account” shall be immediately forfeited and cancelled by UAE Exchange. UAE Exchange may also remove the terminated "wacaorewards Account” on the "wacaorewards Website”.
"WacaoRewards" Points
  • 4.1 UAE Exchange shall determine, from time to time, at its absolute discretion, which "wacaorewards Relationships” are eligible for inclusion in "wacaorewards" and how many "wacaorewards Points” each will earn, the associated limits on earnings as well as the number of "wacaorewards Points” required for redemption of "wacaorewards Rewards”. In case of a reversal of any "wacaorewards Transaction”, "wacaorewards Points” credited to the "wacaorewards" Account” as a result of such "wacaorewards" Transaction will be deducted from the accrued "wacaorewards Points” credit balance. Debits to the "wacaorewards Account” unrelated to any reversed "wacaorewards Transaction” will reduce the accrued "wacaorewards" credit balance as per the calculation criteria set out for a particular "wacaorewards Relationship”. No "wacaorewards Points” may be earned during a promotion, special offer or other black-out period or through the redemption of any "wacaorewards Points” as determined by UAE Exchange from time to time and at its absolute discretion.
  • 4.2 Pursuant to Clause 4.1, "wacaorewards Points” are earned for each of the "wacaorewards Relationship” or "wacaorewards Transaction/s” subject to "wacaorewards" earning criteria, and no "wacaorewards Points” shall be awarded retroactively. Schedule A sets out the list of further conditions attached to the earning of "wacaorewards Points” in relation to each type of "wacaorewards Relationship” or "wacaorewards Transaction”. "wacaorewards Points” are calculated by rounding down the transaction value to the nearest integer
  • 4.3 "wacaorewards Points” are not assignable or otherwise transferable, and are not capable of being mortgaged, charged or pledged, nor can "wacaorewards Points” of one "wacaorewards Relationship” holder or "wacaorewards Transaction” holder be combined with those of another.
  • 4.4 In the event of a change to the status of a "wacaorewards Relationship” (such as an upgrade or downgrade), the future calculation of "wacaorewards Pints” shall be adjusted by UAE Exchange accordingly.
  • 4.5 "wacaorewards Points” are valid only for a period of three (3) years from the start of the month during which such "wacaorewards Points” are earned. Unless used prior to the expiration date, "wacaorewards Points” shall expire on such date. Upon expiration, unused "wacaorewards Points” will be removed from the "wacaorewards Account” as of the expiration date and cannot be re-credited. It is the "wacaorewards Relationship” or "wacaorewards Transaction” holder's responsibility to be aware of both the number of "wacaorewards Points” outstanding in his/her account and their expiration date. This can be monitored at any time online on the www.WacaoRewards.com Website.
"WacaoRewards" Points
  • 5.1 UAE Exchange shall determine, from time to time, at its absolute discretion, which "wacaorewards Relationships” are eligible for inclusion in "wacaorewards" and how many "wacaorewards Points” each will earn, the associated limits on earnings as well as the number of "wacaorewards Points” required for redemption of "wacaorewards Rewards”. In case of a reversal of any "wacaorewards Transaction”, "wacaorewards Points” credited to the "wacaorewards" Account” as a result of such "wacaorewards" Transaction will be deducted from the accrued "wacaorewards Points” credit balance. Debits to the "wacaorewards Account” unrelated to any reversed "wacaorewards Transaction” will reduce the accrued "wacaorewards" credit balance as per the calculation criteria set out for a particular "wacaorewards Relationship”. No "wacaorewards Points” may be earned during a promotion, special offer or other black-out period or through the redemption of any "wacaorewards Points” as determined by UAE Exchange from time to time and at its absolute discretion.
  • 5.2 Pursuant to Clause 4.1, "wacaorewards Points” are earned for each of the "wacaorewards Relationship” or "wacaorewards Transaction/s” subject to "wacaorewards" earning criteria, and no "wacaorewards Points” shall be awarded retroactively. Schedule A sets out the list of further conditions attached to the earning of "wacaorewards Points” in relation to each type of "wacaorewards Relationship” or "wacaorewards Transaction”. "wacaorewards Points” are calculated by rounding down the transaction value to the nearest integer.
  • 5.3 "wacaorewards Points” are not assignable or otherwise transferable, and are not capable of being mortgaged, charged or pledged, nor can "wacaorewards Points” of one "wacaorewards Relationship” holder or "wacaorewards Transaction” holder be combined with those of another.
  • 5.4 In the event of a change to the status of a "wacaorewards Relationship” (such as an upgrade or downgrade), the future calculation of "wacaorewards Pints” shall be adjusted by UAE Exchange accordingly.
  • 5.5 "wacaorewards Points” are valid only for a period of three (3) years from the start of the month during which such "wacaorewards Points” are earned. Unless used prior to the expiration date, "wacaorewards Points” shall expire on such date. Upon expiration, unused "wacaorewards Points” will be removed from the "wacaorewards Account” as of the expiration date and cannot be re-credited. It is the "wacaorewards Relationship” or "wacaorewards Transaction” holder's responsibility to be aware of both the number of "wacaorewards Points” outstanding in his/her account and their expiration date. This can be monitored at any time online on the www.wacaoRewards.com Website.
"WacaoRewards" Statement
  • 6.1 A record of "wacaorewards" activity will be mailed electronically or otherwise made electronically available in the form of an electronic or online statement (“"wacaorewards Statement”) to the "wacaorewards Accountholder” on a regular basis, the regularity to be determined by UAE Exchange at its absolute discretion. "wacaorewards Points” shall be transferred on a periodic basis as per the "wacaorewards Relationship” or "wacaorewards Transaction” activity into the "wacaorewards Account” for the purpose of accruing "wacaorewards Points”. All the "wacaorewards Points” shall accrue and expire as described in these Terms and Conditions and any additional terms and conditions contained in the "wacaorewards Statement”. A "wacaorewards Relationship” holder may access a copy of his/her "wacaorewards Statement” online on the "wacaorewards" Website.
  • 6.2 Any manifest error in the "wacaorewards Statement” must be reported to UAE Exchange within fourteen (14) days of the "wacaorewards Statement” date. Redemption of "wacaorewards" Points
  • 6.3 Provided that the "wacaorewards Relationship” is active and in good standing, and subject to the approval of UAE Exchange, "wacaorewards Points” may be redeemed (i) in exchange for air tickets, hotel stays or other specific merchandise, as may be published from time to time on the "wacaorewards" Website, if available for purchase, (ii) vouchers for any of the items of merchandise mentioned in (i) above, or (iii) to off-set specified UAE Exchange fees and/or charges, as determined by UAE Exchange. Services offered under “wacaorewards Program” are not exchangeable or redeemable for cash or credit under any circumstances.
  • 6.4 Only "wacaorewards Points” that are registered in and credited to the "wacaorewards Account”, at the time of redemption, are eligible for redemption as determined conclusively by UAE Exchange in accordance with the UAE Exchange Records.
  • 6.5 The redemption of "wacaorewards Points” by each "wacaorewards Accountholder” is effected by logging onto and using the www.wacaoRewards.com Website. Any instructions conveyed by the "wacaorewards Relationship” holder will be governed by the terms and conditions of the respective mode of redemption. UAE Exchange, at its absolute discretion, may act upon the instructions received through these modes of redemption.
  • 6.6 Where "wacaorewards Points” are subtracted from the "wacaorewards Account” and it reduces or eliminates the accumulated "wacaorewards Points” resulting in a negative "wacaorewards Account” balance, UAE Exchange may, at its absolute discretion, either suspend delivery of the "wacaorewards Reward” or permit the delivery of the "wacaorewards Reward” and either debit the equivalent cash value of the negative balance or use any subsequently accrued "wacaorewards Points” to offset the negative "wacaorewards Account” balance until such balance has returned to zero or positive.
  • 6.7 "wacaorewards Points” redemptions (each a "wacaorewards") are always subject to UAE Exchange’s approval, UAE Exchange’s terms and conditions for the relevant "wacaorewards Reward”, Gocash Terms and Conditions, the availability of the "wacaorewards Reward” at the time the redemption is requested, and any restrictions imposed by any supplier or issuer of the goods or services which have been the subject of the "wacaorewards Reward”. At any time and at its absolute discretion, UAE Exchange may, without notice or liability, cancel the "wacaorewards Reward” order and substitute the "wacaorewards Reward” with another of comparable nature and value as determined by UAE Exchange.
  • 6.8 Details of the "wacaorewards Rewards” are set out on the www.wacaorewards.com Website. Reasonable efforts have been made to ensure that the information contained in the "wacaorewards Rewards” Catalogue for Goods and Services is accurate. UAE Exchange is not responsible, and shall not be held responsible, for any errors, inaccuracies or omissions appearing therein.
  • 6.9 Redemption of air tickets, hotel stays, other merchandise and or the issue of vouchers for the same pick up the specified reward/s at / from UAE Exchange -authorized merchants and are subject to the terms and conditions as may be prescribed by the issuer or supplier thereof from time to time.
  • 6.10 Once issued, redemption of air tickets, hotel stays, other merchandise and vouchers are not exchangeable, returnable, refundable, or redeemable for cash or credit, nor will they be replaced in the event of loss, damage or destruction. Once submitted, an order for a redemption of air tickets, hotel stays or other merchandise or a voucher cannot be cancelled, revoked, transferred or changed by the "wacaorewards Accountholder” in any manner.
  • 6.11 Redemption of air tickets, hotel stays and other merchandise or the issue of vouchers for the same are sent to the "wacaorewards Accountholder” email ID or billing address in UAE Exchange Records. If the "wacaorewards Accountholder” wishes to have them sent to a different e-mail ID or delivery address, the e-mail ID or delivery address contained in the "wacaorewards Accountholder’s” account profile on the www.wacaoRewards.com Website must be updated prior to redeeming any "wacaorewards Points”. UAE Exchange will not be responsible for any redemption of air tickets, hotel stays or other merchandise or the issue of a voucher sent to the wrong e-mail ID or delivery address or returned as a result of the "wacaorewards Accountholder’s” failure to update his/her account profile information on the www.wacaoRewards.com Website.
  • 6.12 Should the goods or services the subject of a "wacaorewards Reward” be received in a damaged or defective condition, the "wacaorewards Accountholder” must notify the relevant supplier of such damage or defect within the stipulated number of days as mentioned in the purchase receipt. UAE Exchange shall not be held responsible in any manner whatsoever for damaged or defective goods or services which have been the subject of a "wacaorewards Reward”.
Forfeiture of "wacaorewards Points”

All "wacaorewards Points” of a "wacaorewards Accountholder” shall be forfeited and shall be cancelled immediately and no additional or unprocessed redemption requests of "wacaorewards Points” shall accrue in the "wacaorewards Account” in the following circumstances:

"WacaoRewards" Statement
  • a. (a) the "wacaorewards Relationship” has been closed or is not in good standing (as determined by UAE Exchange at its absolute discretion);
  • b. breach of any of these Terms and Conditions and/or any other terms and conditions expressly incorporated by reference in these Terms and Conditions; or
  • c. any other event or circumstance exists, which, in the absolute discretion of UAE Exchange, should result in such forfeiture.
Indemnity
  • 7.1 UAE Exchange shall not be liable for losses, damages, expenses, claims or any other liability whatsoever, whether direct, indirect, consequential, incidental, special or punitive, sustained by a "wacaorewards Accountholder” as a result of the availability, non-availability, maintenance or operation of the "wacaorewards Website”, the redemption of "wacaorewards Points”, the possession and/or use of a "wacaorewards Reward”, or in any other way arising from membership in, or in connection with, "wacaorewards", nor shall UAE Exchange be responsible or held liable for any amounts payable by a "wacaorewards Accountholder” to any third party arising out of the purchase, supply, quality, installation, use or otherwise, of a "wacaorewards Reward”, or of any negligence, breach of statutory or other duty on the part of UAE Exchange, any supplier, issuer, merchant and/or other person associated in any way, directly or indirectly, with "wacaorewards".
  • 7.2 UAE EXCHANGE MAKES NO REPRESENTATION AND PROVIDES NO WARRANTY WHATSOEVER, EXPRESSED OR IMPLIED, AND UNDERTAKES AND ASSUMES NO LIABILITY WHATSOEVER, IN RESPECT OF THE QUALITY OF ANY GOODS OR SERVICES WHICH HAVE BEEN THE SUBJECT OF A "WACAOREWARDS REWARD” OR THEIR SUITABILITY, MERCHANTABILITY OR FITNESS FOR ANY USE OR PURPOSE. ALL GOODS OR SERVICES WHICH HAVE BEEN THE SUBJECT OF A "WACAOREWARDS REWARDS” SHALL BE ACCEPTED BY THE "WACAOREWARDS RELATIONSHIP” HOLDER AT HIS/HER OWN RISK AND PERIL.

    Any disputes regarding delivery, service, suitability, merchantability, availability or quality of the products/services under the voucher/merchandise must be addressed by the “wacaorewards” Accountholder directly with merchant and that UAE Exchange shall not entertain any communication in this regard.

    All queries in relation to the “wacaorewards” program should be addressed to (0097126355625) or to (gocash.services@uaeexchange.com) or as specified by UAE Exchange from time to time.
Breach of Terms and Conditions

In the event of a breach by a "wacaorewards Accountholder” of these Terms and Conditions or of any applicable provisions in any terms and conditions incorporated by reference in these Terms and Conditions, or in the event of the failure on the part of a "wacaorewards Accountholder” to pay for any outstanding amounts due to UAE Exchange within the prescribed time set by UAE Exchange or for any other reason whatsoever, UAE Exchange reserves the right, at its absolute discretion, to:

  • 8.1 terminate the "wacaorewards Accountholder’s” membership on "wacaorewards" and close his/her "wacaorewards Account”;
  • 8.2 refuse to award any future "wacaorewards Points”;
  • 8.3 withdraw any "wacaorewards Points” earned; and/or
  • 8.4 refuse to permit the redemption of any "wacaorewards Points”.

    Such action by UAE Exchange, in its absolute discretion, in respect of a "wacaorewards Accountholder” may result, in the forfeiture of all of the "wacaorewards Accountholder’s” "wacaorewards Points” and any "wacaorewards Rewards” purchased and/or unused.

    Confidentiality with regard to Personal Information of "wacaorewards Accountholder”

    The data shared by the customer will not be shared with any third party vendor/merchant. The customers data will not be misused or marketed outside of UAE Exchange and will not be sent outside UAE Exchange Records for any purpose without explicit permission from the customer, except for the purposes of “wacaorewards” program and/or regulatory requirements. The personal information of customer shall not be disclosed to any third party, except as described in this policy. Third party disclosures may include sharing such information with non-affiliated companies that perform support services including those that provide professional, legal or accounting advice to UAE Exchange. Non-affiliated companies that assist UAE Exchange in providing services to customer are required to maintain the confidentiality of such information to the extent they receive it and to use personal information of customer only in the course of providing such services. Whenever UAE Exchange hires other organization to provide support services, such organization shall conform to privacy policy of UAE Exchange and shall allow UAE Exchange to audit them for compliance.
Governing Law and Jurisdiction
  • These Terms and Conditions shall, in all respects, be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of “wacaorewards” program shall be subject to the exclusive jurisdiction of the courts in United Arab Emirates.
SCHEDULE A

"wacaorewards" Points shall be earned and credited to the "wacaorewards" Account as per conditions conveyed by UAE Exchange from time to time, and only if such "wacaorewards" Account remains active and in good standing during such period.

Points will be awarded on per transaction basis on USD spend (1 point per USD spend). The maximum wacao rewards Points accrual limit is 10,000 points per calendar month irrespective of the number and/or the volume of the Transactions performed in this particular month. Any transaction performed on below categories of merchants will not be considered for accrual of any loyalty points.

  • ● Organizations, Charitable and Social Service
  • ● Organizations, Religious
  • ● Schools, Elementary and Secondary
  • ● Colleges, Universities, Professional Schools, and Junior Colleges
  • ● Schools, Correspondence
  • ● Schools, Business and Secretarial
  • ● Schools, Trade and Vocational
  • ● Schools and Educations Services—not elsewhere classified
  • ● Court Costs Including Alimony and Child Support
  • ● Fines
  • ● Bail and Bond Payments
  • ● Tax Payments
  • ● Government Services—not elsewhere classified
  • ● Postal Services—Government Only
  • ● Intra-Government Purchases—Government Only